![]() I don't think I would have figuired it out myself, so again Thanks ![]() Thanks also Roger, had same problem sollution the same VPN. If I pause it for a few minutes (and disable the Internet kill switch, so that I still have Internet access), the login fields appear on the Trimble login page, and I'm able to access Trimble/Sketchup. In my case, the issue/solution turned out to be my VPN. So frustrating, especially if you have a model you've spent a lot of time on and are facing the prospect of never recovering. I had this same issue on Firefox several weeks ago, so I went to Chrome, which worked for a while and then stopped (just this morning) - which is why I searched for and found this thread. The page that is giving me all the trouble is id. When I open Sketchup on my pc it launches a web browser that should prompt me to login with a username and password, but those fields are blank on every browser that I try on that computer. This is a browser or computer problem but I'm hoping that someone in the Trimble Community may have seen this issue as I have not been able to find anything in my searches and don't experience the problem on another computer, but still can't use Sketchup as it's installed locally on the machine with the login problem. I am but a simple Sketchup Pro user that can't login and not a developer so don't have, or don't know how to get, HAR files or console error reports. Any ideas or direction would be really appreciated. ![]() I am able to login from a different computer where the username and password fields are visible so it appears to be a pc issue but I can't for the life of me work out why. I have cleared the cache, cookies and even the browser history but nothing seems to work and not sure where to go next. This is happening on Edge, Firefox and Chrome and even in Incognito Mode across all 3 browsers. I am unable login to my Trimble account at id. as the username and password fields are not visible on the page. Subject: Trimble sign in page username and password fields not visible ![]() Subject: RE: Trimble sign in page username and password fields not visibleĬan you please send your userID details, the HAR files and Browser DEV Tools console errors to our Support team (. ![]()
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